Our Approach
At Fullerton Health, sustainability isn’t just a goal; it’s integral to our mission of providing accessible, high-quality healthcare. We’re committed to minimising our environmental impact, fostering a thriving workplace, and contributing to the well-being of the communities we serve.
Our sustainability journey is ongoing, and we’re proud to share our progress and future plans with you. Read more about our strategy.
Ho Kuen Loon
Group CEO
“At Fullerton Health, sustainability is more than a commitment—it’s a necessity. An effective sustainability program enables us to protect our environment, support our communities, and drive long-term healthcare resilience. By integrating sustainability into everything we do, we ensure a healthier future for generations to come.”
Margareta Laminto
Chief Sustainability Officer
“Sustainability is at the heart of our mission at Fullerton Health. By embedding sustainable practices into our operations, we create a lasting positive impact—protecting the environment, empowering communities, and ensuring a healthier future for all.”
We strive to create positive impact
Financial Highlights
- Revenue Growth: +8% annual revenue in Singapore and +10% in the Philippines.
- Clinic Expansion: Launched five new clinics focusing on preventative healthcare services.
Environmental Performance
- Decarbonisation: Began integrating decarbonisation strategies into environmental practices.
- Waste Management: Zero fines for waste handling regulation infringements. Inaugural disclosure of waste performance, energy consumption, and Scope 2 emissions.
- Environmental Reporting: First-ever reporting of environmental performance.
Social Responsibility & Employee Well-being
Employee Safety: Zero recorded cases of work-related ill-health and fatalities. 100% of fully owned clinics passed local healthcare authority licensing.
Patient Safety: Zero incidents of non-compliance resulting in fines/warnings concerning health and safety.
Community Engagement: 11 CSR initiatives undertaken.
Governance & Compliance
Data Privacy: Zero cases of identified data leaks, thefts, or losses in Singapore and 100% of new employees in the Philippines completed data privacy training.
Regulatory Compliance: Zero cases of complaints regarding breaches of customer privacy from regulatory bodies.
Operational Efficiency
- Streamlined Systems (Singapore): Implemented a system reducing error rates, saving over 200 man-hours monthly and cutting claim processing costs by almost 30%.